Returns & Exchanges
At Rockwell, we want you to be completely satisfied with your beauty regimen, which is why we offer a 30-day window for returns on all skincare and cosmetic products. If a product doesn't meet your expectations, our streamlined process ensures a quick resolution for a refund or store credit.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack the items in their original packaging, ensuring all safety seals are intact for non-defective returns to qualify for a full refund.
Ship It Back
Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location within 7 days of your request.
Receive Your Refund
Once our quality control team inspects the returned items, we will process your refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing